Thanks for printing!  Don't forget to come back to Zerorez Wilmington for fresh content!

Frequently Asked Questions

Frequently Asked Questions

WHAT IS ZR WATER™?

Zr Water™ is water that has been softened and electrolyzed with our patented EO Water System. Zr Water™ cleans like soap and eliminates most harmful...
Zr Water™ is water that has been softened and electrolyzed with our patented EO Water System. Zr Water™ cleans like soap and eliminates most harmful substances instantly - without harmful chemical additives. The benefit of using this process is that no sticky soap residue is left behind to continue collecting soil after the cleaning. In short, carpets stay cleaner longer and tend to dry faster. Only Zerorez® has the exclusive patented rights to clean with this technology in the carpet cleaning industry!

DO YOU HAVE A GUARANTEE? WHAT DOES IT COVER?

Yes! We are happy to offer a 30 day "Gotta Love It" guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call promptly and we...
Yes! We are happy to offer a 30 day "Gotta Love It" guarantee! If you are unsatisfied with any aspect of your cleaning PLEASE give us a call promptly and we will work diligently to fix any concern you may have.

CAN I INCLUDE OTHER ITEMS IN MY CARPET CLEANING PACKAGE, SUCH AS A COUCH OR AREA RUG?

The Zerorez® carpet cleaning packages (1-5 rooms) are only for areas of carpet that are attached to the floor. However, you can book as many of our...
The Zerorez® carpet cleaning packages (1-5 rooms) are only for areas of carpet that are attached to the floor. However, you can book as many of our services into one appointment. We are happy to demonstrate our other cleaning services such as tile, upholstery, and area rug cleaning and provide a quote on-site, just ask your service technician!

HOW DO YOU TREAT PET STAINS AND ODOR? IS THERE AN EXTRA CHARGE FOR THE TREATMENT?

Zerorez® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a...
Zerorez® understands accidents happen, causing odor and discoloration in your floors. If not properly treated, biological matter such as urine can create a breeding ground for bacteria and an unhealthy environment.

We offer several treatment methods to clean and refresh areas contaminated by biological matter. All of these services do incur additional costs and will be assessed onsite by the technician:

Level I Basic Bio Treatment: We use this method to treat areas that have mild to moderate biological contamination contained in the surface area of the flooring or fibers.

Level II Advanced Bio Treatment: This is a deep saturation and extraction process used to treat moderate to severe biological issues that have spread into the carpet backing and/or carpet pad.

Level III Replacement: The nature of biological issues makes it impossible to guarantee treatment without replacement. Using this method, tack strips, padding and carpeting are replaced. We have partnered with Mohawk and Shaw and can offer very competitive rates and installation with our zFloors flooring division.

There is a charge for the above services. Our service technician must assess the issues onsite in order to determine the best treatment and price.

DO YOU OFFER ANY IN-HOME CLEANING PRODUCTS I CAN BUY?

Yes. We offer two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The...
Yes. We offer two products for in-home cleaning. The first is a general spotting kit ideal for cleaning up food, soda, coffee, general soiling, etc. The second is an enzyme deodorizer that is great for pet stains and other odors in the home. These are available for purchase during your service appointment. *Ask about our air purification products also available for purchase!

WHAT DAYS ARE YOU OPEN?

Zerorez® provides service to our customers Monday - Saturday. And for our Commercial customers, we provide both day and night time appointments 7 days a...
Zerorez® provides service to our customers Monday - Saturday. And for our Commercial customers, we provide both day and night time appointments 7 days a week for added convenience.

HOW OFTEN SHOULD I GET MY CARPET CLEANED?

Carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however...
Carpet manufactures recommend your carpet to be professionally cleaned every 12-18 months with a hot water extraction process. This will vary however depending on the usage your carpet gets. Factors include number of people, pets, outdoor environment and how well carpet is maintained between cleanings. We advise you check the warranty information on your carpet. Most carpet manufactures require you have your carpets professionally cleaned every 12-18 months in order to keep the warranty valid on your carpet.

DO YOU MOVE FURNITURE?

We will help move things up to the size of a three seat sofa or less than 50 pounds as long as the items are free and clear of breakables and electronics....
We will help move things up to the size of a three seat sofa or less than 50 pounds as long as the items are free and clear of breakables and electronics. This service is free of charge and by request only. We will clean up to and around larger items such as large entertainment centers, bookshelves, and beds.

WHAT IS CONSIDERED A “ROOM” SIZE?

We consider a room size to be an area of 15×15 feet or less. For rooms that exceed 15×15 feet, each additional 100 square feet would be subject to an...
We consider a room size to be an area of 15×15 feet or less. For rooms that exceed 15×15 feet, each additional 100 square feet would be subject to an additional charge of $32.50. The service technician will perform a final price assessment of all areas to be cleaned onsite.

CAN I DECLINE A PET SERVICE IF IT’S RECOMMENDED BY A TECHNICIAN?

Yes. Do keep in mind in order to achieve an effective treatment for biological issues such as urine, odor and staining; it does require additional cleaning...
Yes. Do keep in mind in order to achieve an effective treatment for biological issues such as urine, odor and staining; it does require additional cleaning procedures and product. Any service recommended by a technician is optional, but certainly encouraged. If you decline a pet treatment it does void our thirty day satisfaction guarantee for that area of your home.

IS THE CARPET WET AFTER THE CLEANING?

Yes, our hot water extraction cleaning process does leave moisture in the carpet. Typical dry time is anywhere between 6 and 24 hours, depending on the...
Yes, our hot water extraction cleaning process does leave moisture in the carpet. Typical dry time is anywhere between 6 and 24 hours, depending on the season, airflow in the home, condition and style of carpet being cleaned. It's important to turn on your A/C and fans during and after the service to reduce dry time. It is completely safe to walk on the carpet as long as you're comfortable with the cleanliness of your feet.

WHAT DO YOU CHARGE FOR ADDITIONAL ROOMS?

Rooms between the sizes of 10×10 to 15×15 feet start $65.00. Staircases with 10-15 steps are $70.00. Hallways are typically priced at $40.00 and smaller...
Rooms between the sizes of 10×10 to 15×15 feet start $65.00. Staircases with 10-15 steps are $70.00. Hallways are typically priced at $40.00 and smaller areas are discounted. The service technician will assess all areas to be cleaned onsite for a final quote.

IS A PROTECTOR APPLIED TO THE CARPET OR UPHOLSTERY?

Your service technician will assess the condition on-site and advise if it is a good idea to reapply fiber protection to your carpet or upholstery after...
Your service technician will assess the condition on-site and advise if it is a good idea to reapply fiber protection to your carpet or upholstery after cleaning. This product/service is not included with the price of the cleaning.

WHAT SHOULD I DO BEFORE ZEROREZ® ARRIVES FOR MY APPOINTMENT?

It is important to vacuum thoroughly and clean prior to your appointment. We kindly ask that you remove items such as lamps, picture frames and other...
It is important to vacuum thoroughly and clean prior to your appointment. We kindly ask that you remove items such as lamps, picture frames and other fragile items from tabletops and clear floor of toys, books and other small items. Please also ensure there is an entrance to the home or building that is unobstructed.

IS THERE A DISCOUNT IF I SCHEDULE ON THE SAME DAY AS MY NEIGHBOR?

Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as...
Yes! If you and a neighbor schedule an appointment for the same day, back to back, we can apply a 10% discount to each party. Schedule as many neighbors as you can so you all can benefit from a great deal! This may not however be combined with other discounts or promotions. Call for details!

DO YOU SELL GIFT CERTFICATES?

Yes, these make a great gift for anyone! Give us a call to purchase a gift card and we will send it to you via postal service.